Sir,
I have purchased a HD dish and three digicomp box thru online on 15th Nov a representative named "Ms. Suma" has spoke with and told about the offer that was previling till that day. The price of three digicomp box and HD dish with tariff plans costs about Rs. 11, 790/- which i accepted to pay and the representative has promised that the installation will be done in maximum of 48hrs.
While purchasing thru online she said the limit to swipe the card was maximum of Rs. 10, 0000/- only and they instructed us to pay Rs. 10, 000/- through credit card and remaining in cash during the time of installation. I have agreed for it and the booking was done and the next day they called again and ask me to swipe for the remaining Rs1790/- thru credit card. The detail of booking and credit card transaction number are mentioned below :
Booking Number: 49530
Transaction ID: 17629806
As promised by the representative she wasn't kept up her words. No body turned up for installing the dish. When i called to enquire the status she
totally out of her mind. Also said that the tariff plan that i chosen was no more active and asked me to pay more. Since i was un happy about the service i have decided to cancel the booking and i had informed the same to the representative. In turn she has responded us that she will cancel our booking.
After many followups they have returned Rs. 10, 000/- back to my credit card account on January and the remaining Rs.1790/- was not returned as of now. I tried to reach the representative several times and they cut the call after they put me on 20 to 30 min hold.
Please help me out in getting my money back from Airtel.
Regards
Udaya Kumaran
9710414097
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