Dear Sir,
I've purchased an Airtel Digital TV set top box with antena on last March. The monthly package was Rs. 320, after one month we got a sms from the co. that the connection has been disconnected within two days, after two days when the connection got recharged for Rs. 320 we got a message that Rs. 10 has been deducted from your balance. It wasn't understood by us that when Rs.10 has been deducted from the package, the balance of Rs. 310 will be treated as normal balance. As a result the connection got disconnected within 8-10 days after the recharge. Again we've made a recharge of Rs. 100, and at the end of the month again a recharge of Rs.100.
We went to the nearest Airtel Customer Care where they were unable to help, this is happening for the last 5 month, approx .amount of Rs. 450 was paid for the cable connection & I'm not able to watch the TV for the full month.
Now, my question is Did I asked them for giving the service of 2-3 days which is payable?
What is the funda of deducting the money from a prepaid account?
Who have informed the customer that the money is going to be deducted?
Whose responsibility is this to inform the new technology like Digital TV?
Now they are informing all the inner rules & systems, and asking for the set top box & antena which is my property only. No body bothers from the company when we're really in such a trouble, now they are sending several sms thru-out the day and calling several times for the minimum recharge of Rs.150, as we're not recharging our connection from december.
I need the solution for the above matter, please do favour for us.
thanking you,
regards
B.Nandy
Airtel Digital TV A/c no. 3007373277
Contact No. 9831258817
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