This is a complaint about poor facial services at Lakme salon Priya branch. The facials are often given for less time including the time for the face pack. That means other essentials like massage time, cleaning, scrubbing etc is very less. The excuse is that they have been instructed by company to hurry up and strictly stick to time limit.
The same for waxing... full waxing might be time consuming depending on hair growth. Doesnt the staff have that much sense to inform their manager about it before they begin to service their clients?
The current staff (all in their 20s) are often running to take on more clients without properly servicing their current ones. Despite the service tax taken they seem to work on tips that clients give. the ones who dont aren't treated well the next time. Also smaller services are often sidelined even one has taken a booking. The staff starts packing their bags to leave by 7, or 7: 10 in the evening and also indirectly force clients to hurry up and finish or come some other day (why bother booking them in the first place if your staff is wanting to run home???). The manager too often comes knocking while the client is being serviced... completely disturbing the purpose of a relaxing time in the salon.
Hope the company would send some mystery shoppers, see the fakeness of their staff and sort this out.
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