Philips
Philips Electric Shave

Hi,

I had bought Philips Electric Shaver from Bangalore, Croma Showroom. Due to my mistake the shaver fell into water and since that it was not working and also was not getting charged. So went to the Pune Service center, Kedari Nagar Area.

Work order No:- 92720000002766 was created since 11th Jan. They did not reply to me for nearly 6 months. It was really disappointing as no reply was from the service center. When I mailed the details to customercare.india@philips.com. But no luck from them too. Then when I dialed the Toll Free number, and on getting Angry on the customer care guy, they responded somewhat positively and tried to track down where things have reached. When these people contacted the Service center, one week later to that I received a call from the person from the Kedari Nagar Service center named as Ganesh, telling me that the things are done from their side & I should go to their office in order collect my shaver. Well My concerns are that why did they not contacted me in the first place after one month or 2 months later from the day the work-order number was generated. Secondly, question should be raised to the zonal officer that didn't he looked to the backlogs list, and asked others to work on the same. Also whenever I ask the customer Care people to either provide me with email id, they would not provide the same. Neither theirs nor their superiors. Would request you all to advise how to extract the email id's of the superiors in order to escalate the same. Have tried to get the list on their website but no luck.

Company: Philips
Country: India
State: Maharashtra
City: Pune

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