ATM
ATM COMPLAINT

My name is Mrs. Ambika Ravi and I am having a Savings Bank Account No. 2356101009705 with Canara Bank, Nerul East.

On 5th May at 18:50 hours, I tried to withdraw an amount of Rs. 1000/- through State Bank of Travancore ATM, ATM ID S1AN70069201, but I could not get the money and received the receipt with remarks “ UNABLE TO PROCESS”. However, I found out immediately that an amount of Rs. 1000/- has been debited to my account, though I did not get the money.

On 6th May I lodged a written complaint along with the transaction slip, to my bank (Canara Bank). Thereafter, I personally met the Manager of the bank every week, but till date. Neither the above amount has been credited to my account nor have I received any satisfactory answer.

I have seen press reports presumably issued by RBI directing commercial banks to settle such mistakes forthwith or else to pay interest prescribed by RBI.

Could you kindly help me in this to recover my money.

I would therefore requet you to kindly take up with the concerned bank and mitigate my grievance.

Thanking you,

Yours faithfully,

(Mrs. Ambika Ravi)

401, Neel Tarang, Sector 21,

Plot No. 306/1, Nerul

Navi Mumbai-400 076

Phone No. 27704937

My

Company: ATM
Country: India

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