AVA merchandising/Blackberry
Delay in delivery

This is a complaint regarding delay in delivery of product ordered at AVA merchandise using the catalogue given by HDFC.

I placed an order for a Blackberry mobile on Mar 18 using the HDFC credit card. Since then I'm disgusted with the response and services from AVA to say the least. The product was supposed to be delivered within 21 days but no one at AVA has any idea about the transaction but they were smart enough to charge me the first EMI on my card. This is preposterous and not only absolutely irresponsible but also immoral on their behalf.

I'm calling them 6 times a week but the persons answering the calls from AVA have different answers every single time and they keep deferring the date on which the product is supposed to be dispatched/delivered. When asked for a transaction ID to track the process they are clueless and we are left waiting for the product to reach us, also very uncertain about what is happening. The only thing we have is an Approval Code but this is of no use because this reference makes no sense to them and their answers are always inconsistent.

It is shameful that HDFC has authorised a merchandise like AVA whose services could not be any poorer. Also how HDFC has allowed them to charge the first EMI without me knowing anything about transaction status is questionable and reflects recklessness on HDFC's part. Already the first EMI has been charged on my statement dated 03/04/10, the due date of which is 23/04/10. So this means payment has been initiated but still nothing has been done regarding the validity of product delivery.

I was shocked to learn that I'm not the only person suffering from this indifference towards customers. Here is another person grieving why he placed his order using this catalogue - http://inconsumercomplaints.com/complaints/ava-merchandisingblackberry-c371851.html. I'm sure there are several other people who have been duped into ordering this Blackberry in this method.

It looks like HDFC has no care whatsoever towards its reputation and therefore they think it is alright for them to ignore these things and continue to tie up with stupid merchandises like AVA. I hope something is done towards both the status of my order and delivery of the product. Otherwise this would be purely considered as fraud and HDFC - an accessory before the fact (despite whatever legal tripe HDFC might come up with to ignore or negate this).

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Another irritated custome

Company: AVA merchandising/Blackberry
Country: India
State: Andhra Pradesh
City: Hyderabad

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