Axis Bank
Double Deduction of interest

Hello Team,

I am Neelesh Mattam, Me and My wife (Radhika Rajyam venkata) have taken a Land Loan from Axis Bank and the loan number is PHR000900373730. I am shocked to see that the first installment for 15 days has been deducted twice, Once from my wife's account HDFC Bank and the same amount was withdrawn from my account using the check number 426829 from ICICI Bank for amount of Rs 20, 102/-

>> Narration of the incidents

On 15th November, Priya from Cust service Axis bank called me and said we have to Pay 20102/- against the 15 days loan interest and I asked her to send an agent to collect the check at my residence. I have given them the ICICI Bank check 426829 amounting to 20, 102/- and on 17th November they have utilized the check and to my surprise the same amount again has been deducted from wife's HDFC Bank account thru ECS.In this growing cost if bank does such things how do you expect a family to survive and meet his / her regular commitments.

Secondly I have been following up with bank. If I call the agent he says to speak to customer service, When I call the customer service they say to email at loans@axisbank.com and I have been emailing them continiously for the past 3 days and till date there has been no response on the same.

Please do help us and get us our hard earned money back

Regards

Neelesh

e-mail Id: neelesh.mattam@gmail.com

Company: Axis Bank
Country: India
State: Karnataka

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