Axis bank home loan
LATE CREDIT OF PART PAYMENT AND INTEREST CHARGED

This is regarding part payment crediting to my home loan account. I had done a part payment of my loan at one of the branches of AXIS bank. Due to system maintenance when I had intimated them about the part payment, they asked me to contact after two days. I did contact after exactly two days for which they replied that the same shall be done. After asking for a statement, I was shocked to see that the same is not credited wheras the loan emi is taken off. After investigation with my bank, the issued cheque was cleared on 18th of may, whereas my due date is 20th of may.

The emi is credited on 25th and the part payment is credited on 31st that too after a lot of persuation and queries.

Now I have been charged for the interest of part payment portion also, even though the clearance was done before the due date, which is quite substantial and over a period of my loan term adds upto a huge amount. I have been asking for proper credit of the part payment before the due date, but they are not ready to respond to the mail inspite of two reminders. Need help from anyone who has faced this situation and how to tackle this. I am planning to go to consumer forum or the banking ombudsman. Need advise.

Company: Axis bank home loan
Country: India
State: Karnataka
City: Bangalore

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