Axis Bank Loan Division
Customer should be the KING

Hi

I wanted to share a bitter experience I had with Axis bank loan division. I had taken a car loan from Axis bank in Mar for an amount of 3.1L. Till Dec i didnt had any problem because the EMI was debited from account with out any problem. In Jan i wanted to preclose this loan, and as a result, i wanted to know the amount i have to pay for the preclosure. I tried different phone numbers but all my efforts was in vain. I first tried the customer care number 1800 233 5577 and asked for the details. They clearly mentioned that the mentioned number was only for banking customers not for loan. I got few more numbers from this customer care claiming that i will get information about my loan. The numbers given was 2431 5670 to 2431 5675 and 2431 5661 to 2431 5664. I tried to these numbers many times many days, but every time, it was ringing but no response.

Desperately, i thought to approach my nearest branch and i got the same responce as from the customer care number for my enquiry. The branch is only for providing information only on banking details and to provide loans. I was so furious and with no option left, i had to visit their loan dealing branch which is in TNagar, Chennai to know the details. I lost one full day and lot of other time doing this.

In this modern times, i havent seen a bank like this which makes the customer roaming around for details. I am a customer of ICICI bank and i used to get whatever information needed thru internet/online banking/nearest branch. So claiming the best bank in India, why cant stupid Axis bank provide a better customer expereince?

Company: Axis Bank Loan Division
Country: India
State: Tamil Nadu
City: Chennai

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