B2 ICICI Bank
2 ICICI Bank Complaints

Hi,

I filled-in the online application and opened ICICI B2 account on 23rd of June. Unfortunately no one has contacted me till 28th of June to collect the address / identity proof documents (as promised, they are supposed to contact you within 72 hours). I called the customer care on 28th and they informed me that the address proof I have submitted does not match the address I specified in the online application form while opening the account. I got surprised to know that they got my address proof without even contacting me!!! They have suggested me to update my address after logging into my account. But I found the site to be down. Now, the customer care executive suggested me to call the regional sales manager to inform this issue. I wondered about their process... is it the customer who has to run behind the ICICI to get the service from ICICI?

Now the b2 site is down for the past 2 days. None has contacted me for the past 2 days. I again called the customer care today (30th June) and they responded the same way and asked me to call their regional sales manager! what a pathetic customer service team they have... and what a pathetic process they have...

If your money is stuck in B2 account and their site is down for several days... your money is stuck there for several days... you have no way out!

So better save your money with some other better banks and dont trust B2 customer care!

Company: B2 ICICI Bank
Country: India
State: Tamil Nadu
City: Chennai

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