Bajaj Allainz Gen Insurance Co
Reg: Refusal of Insurance of my Santro Car (Model: 2008) by your Company

FYI and Action Pls.

To,

General Manager,

Bajaj Allianz Gen Ins.Co Ltd,

GE Plaza Airport Road,

Near Yerda Pune-411006

Dt: 3-June

Reg: Refusal of Insurance of my Santro Car (Model: 2008) by your Company

D/Sir,

With reference to above I may submit the following facts:-

1. I had purchased my Santro Car from M/s Novelty Hyundai Amritsar on 30-May and insurance of the same was taken from Reliance Insurance Co. As the dealers where having tie up with this Co. Under same also got renewed by me in 2009.

2. Now on 28-May I contacted the dealer for the renewal of my Car insurance I was informed about the tie up of your Co. And they assured to send some person for needful to be done.

3. On 31-May 1-person (Most probably Kamaljit Singh from M/s Auto Risk Mgt Service Pvt Ltd visited me for the inspection of Car and also took some photographs of the Car he stated that as the car is having only some minor scratches/dents there will be no problem for the insurance, only I have to give some undertaking that I will not make any claim for these minor scratches or for the left rear view mirror for which I agreed.

4.On 1-June some other officials from your Co. Visited me and informed that surveyor has cleared the report and requested for the cheque of Rs.5278, which I immediately gave and accordingly they issued the cover note dated 1-June at 11.00am as all the formality has been completed.

5. Then it was about 4.00pm on 1-Jun, the same officials about the co. Visited again and said that the surveyor has refused for the insurance and requested us to talk to Kamaljit Singh on their Mobile. The attitude of Kamaljit Singh was very unprofessional and he behaved very rudely and in indecent manner with me, as if I had committed some crime by taking the insurance from your company. Even the officials of your company were also shocked on his behaviour and they were fully convinced that there is no valid reason for the refusal of insurance of the car as the car is apparently in good condition in comparison to the hundreds of the other local car which are been insured by the company on daily basis.

6. Seeing the bad attitude of Kamaljit Singh the officials of your company also make me talked with Mr. Vineet Chawala BM of your branch at Amritsar, although he assured to look into the matter and informed me the details but he never responded to me.

7. On 2-Jun I again contacted Mr. Vineet Chawala (Mb-9876527405) and he again assured to inform within half an hour however he did not obliged the same, it appeared that he wanted to save this surveyor as well as other officials of the company, the reason best known to him.

8.I was so much shocked and harassed by the behaviour of your Co. Officials continuously for 3-days that I also made a complained to the Toll free no: of your Company on 2-June and spoked to the call centre executives 2-times.

9.Then on 2-Jun itself in the evening 2-other officials of the Co. Visited me and handed over letter dt:2-june of your Amritsar office along with Inspection report dt: 31-May (Without any photograph), informing that as the vehicles has been found with the multiple damages it is not been recommended for insurance by them. It was also mention that the RC book was not verified although the fact remains that I had offered to check the RC but the surveyor as well as officials of your co. Said that it is not required.

Considering the above facts it is requested that a high level inquiry is to ne made against the officials of your co. As well as the surveyor and my car be also reinspected by third party to reverify the facts stern action may kindly be initiated against the erring officials, so that the image of the company be saved which is at present lying at the lowest level at Amritsar and its surrounding.

An early response from your side will be appreciated. So that I may further proceed into the said matter in a legal way.

Yours faithfully,

Samarjeet Singh.

MIG-16 GF, Mall Mandi Flats,

Near Intl Bus Terminus,

GT Road Amritsar-143001

M-9855863572

Cc:

1. Mr. Suvir Vij. Area Manager Bajaj Allianz Gen. Ins.Co. BMC Chowk, Jalandhar

2. Insurance Ombudsman.

3. Consumer Forum

4. IRDA

Company: Bajaj Allainz Gen Insurance Co
Country: India
State: Punjab
City: Amritsar

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