Bajaj Finance Limited
Excess amounts charged fraudulently against my Loan

I have a loan account number 4010CD00199983 from Bajal Finance Limited (Bajaj Finserve). My first installment was due on 5/5 through ECS. On 21/5, I received a call from Bajaj Finance that the ECS transaction could not be completed due to some server/system problem at their end, and that I needed to submit a cheque for the installment amount i.e. Rs 4050. He confirmed that since it was a technical problem for their side, I won't be charged any penality. I issued cheque number 477030 of PNB on 24/5. On 28th, I received another call from Bajaj Finance executive saying that the cheque had bounced, and that I needed to pay by cash. I paid the amound by cash on 28/5 vide their receipt number 3002318 dated 28/5. I asked for my bounced cheque which the executive never returned to me. Today, I checked my bank statement and, to my utter shock and disbelief, found that the cheque number 477030 dated 24/5 got debited from my account on 28/5. I then checked my loan account statement which even showed the penality of Rs 350 charged to my account on 21/5.

Do we expect such fraudulent practices at Bajaj Finance? Does Bajaj Finance cheats hapless consumers like me adopting such unethical practices?

I appeal to Bajaj Finance to withdraw the penality of Rs 350/- and to return my amount of Rs 4050 alongwith applicable interest immediately which has been fraudulently charged in excess from me.

Neeraj Goel

Company: Bajaj Finance Limited
Country: India
State: Delhi

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