Bajaj Finance Ltd
Fraud SMS from Bajaj Finance CD Personal Loan

Dear Team,

I have received one sms from Bajaj Finserv that my CD peronsal loan has been approved vide Reference No. SF3196991 dated June 30 on my mobile no. 98999-74992. Surprisingly i have not requested any Loan and not given any papers to anybody. On July 1 i have immediately mailed to Bajaj Finance customer care email ID wecare@bajajfinserv.in and raised the complaint. I have got the Service Request No. 1843781 with acknowledge of my mail. On July 4 i have got a message from bajaj customer care that i have to mail exact contect of sms received. I have mailed the complete details on July 5 via email " "Dear Customer Congratulations Your Finance request SF 3196991 for CD personal Loan has been approved by bajaj Finserv lending. T.C. apply ". After that i have not received any communciation from them. On July 7 again i have received one message from Bajaj Finance to visit branch or call at 1800 1030 333 for NEW PERSONAL LOAN related queries. Surprisingly customer care team of Bajaj dont understand the simple english, i have raised a complaint regarding fraud sms and not ask for details of new personal loans. Again i have send a mail on July 10 and July 14 but i have not received any solution just acknowledgement mails as a formality.

Would request you to please escalte the matter as i have received that fraud sms on Jun 30 and since then i am following up with Bajaj Finance to enquire and update the status of sms send by their customer care. But till today i.e. July 17 nothing has happend. Bajaj company claims about service and having emai id as wecare but for the last 17 days they have not been able to locate the sms and revert to the customer. My compliant has not been resolved how come a customer get the sms for sanctioning of any kind of loan if he has not applied for or given any papers to anybody. Its a serious issue and need to resolved asap.

Please interevene.

Regards,

Mohit Aggarwal

09899974992

Company: Bajaj Finance Ltd
Country: India
State: Delhi
City: North Delhi

  <     >