Bank
IDBI Bank

On 1st Dec i went to ICICI ATM to withdraw amount 10000/= but it declined. i thought there must be an error with this particular ATM centre.

Then next very day (2ND Dec), i logged a complaint that this time i did get cash but the transaction sleep which i got was showing a transaction of previous day and amount of 10000/= was debited... which is undoubtedly i was no more prepare for that.

I then approached to nearest IDBI branch but thay said .. Had this been with IDBI ATM then we would have credited within 2 working days.

But after convincing him they gave me a ATM Dispute form and i submitted to him.

I again spoke to Customer Care of IDBI and got a number SSU/ATM/DISPUTE/02122009.

Consequences: I am still uncertain about whether my amount will be

credited in my IDBI account.

The thing which frustrates me is that amount has been debited and no one

is ready to consider it seriously. as per my knowledge as per RBI guidlines the SLA for the ATM dispute is 48 hours but bank saying that the 12 working day is SLA for the same & bank not consider Saturday as working Day Means same will done in approx 20-22 days... plz do the needful

Company: Bank
Country: India

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