Bank finance
Services & conduct

THE BANK MANAGER

NIRMAL UJWAL SAHAKARI PATHSANSTHA

NANDANVAN 193, MAIN RD,

NAGPUR 440009, MAHARASHTRA

P: 7122740800

REF:-VEHICLE FINANCE (BAJAJ PULSAR 150 CC VEHICLE NO:-MH 40 C 981)

SUBJECT:-SERVICES & CONDUCT.

Dear Sir,

With reference to above mentioned ref & subject I would like to get your attention towards the services that organization is promising to their customers & not delivering the same even after repeated reminders & follow up.

Case details :-I ve purchased One product on finance form the above mentioned organization through their representative Mr Vijay Kacchliya (field executive) from their nandanwan branch, My account started on oct from first month itself I ve been paying cash to your field executive At 1950/- per month, even though asking repeatedly I was not provided with any documents related to my loan amount from bank neither the vehicles RTO papers (which is the vehicle owners property according to law), duplicate key nor the pass book of my account.

After giving repeated reminders to the field executive I received the pass book on nov when I received the pass book I found that lots of entries of payments were not entered in the pass book, giving repeated reminders the executive could not get any update on the missing entries & get any explanation of missing payments, then I stopped all transactions & payments to the bank, till recovery agents along with Mr Saraf came to my place, I explained the whole story to them, in all a total of 24, 000/- was missing from my account statement, as I ve made some payments cash & some through cheques, the payments which I Made through cheque whose entry was present in my bank pass book I could claim for from the field agent which came out about Rs 16, 000/- where as the Cash payments of about 8, 000/- whose entries or whose proof was not there with me I could not claim to the executive, after negotiation with recovery agent & Intervention of Mr Saraf, the fellow agreed to pay 16, 000/- but, till then the extra interest & the missing cash of about 8, 000/- was debited from me I became a defaulter, then on his assurance to the recovery manager I paid 4, 000/- on field executives requiest & he agreed to pay 8, 000/- till march which was required for the recovery agent to restart my account.

Then after that I again started paying regularly a amount of 2, 000/- per month through cheque directly to the recovery agents, where as field executive was supposed to pay 16, 000/- directly to the bank, again during the month of September I got a call from bank that - is still pending from my side even though I paid whatever I was told & we agreed that I will pay, then along with Mr Vijay Kachliya I went to the bank, their & on my insistent when I said that I will file a police complaint against him for 420 & mishandling of customers money, he agreed to pay - in my account & I self committed & forfeited -(out of 16, 000/-which was pending from his side) for him on condition that He will enable to provide the RTO papers original, duplicate key of my vehicle & noc papers on time, On nov 31st Mr kachliya & Mr Saraf promised to settle my account & release all the related papers.

But till date I Have not received my papers which I think that the bank or the field executive has lost in transit, now It is four months since then even giving repeated reminders to Mr Vijay Kachliya & Informing Mr Saraf I could not get any remedy.

So I m left with only one option to file a FIR to police Against the bank & the field executive of duping my hard earned money, misleading, fraud & not keeping the commitments made by the bank, and the mental harassment & trauma which I went through all these years & extra interest paid to the bank without any reason from my side.

So i would like to get help from the forum a remedy & relief to my problems at the earliest

Thanks & Regards

Swaroop Biswas

32 A Siddharth Society

8th Mile amrawati road

Wadi Nagpur.

Phone No:-07104 645925

Cell No:-09225227945

Fax No:-07104-224381

Company: Bank finance
Country: India

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