Bank of Baroda
High interest charged without intimating

I have an education loan from Bank of Baroda of 3, 80, 000 @10%. i was not able to pay the interest during my college period. after i completed my college the net due was 4, 80, 000 and it was converted to 60 installments. They said that the interest rate of 12% will be charged because i had overdue interest. it has been 2 years and i came to know about this today only that interest rate is 14% instead of 12!!! All these years they have been charging 14% instead of 12%. I called manager and he couldn't give satisfactory answer. instead he started shouting at me. he said i had overdue interest but in their website it is mentioned that 2% extra will be charged on OVERDUE amount only. So i should have been charged 10% on 3, 80, 000 and 12% on 1, 00, 000.

Kindly tell me how to file a case against the bank. should i talk with higher BOB personnel or should i approach RBI. How can i file a complaint at RBI. is it effective. Or should i file a case in the court against BOB. Kindly suggest.

Company: Bank of Baroda
Country: India
State: Rajasthan
City: Bikaner

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