Barclay Credit Card
Loan on phone

I have a Barclay credit card and based on that I got a call from bank for the loan offer. As I was looking for the loan I thought I will go with this.. but I asked for the documentation before crediting the loan amount to my account. The bank executive told he will send the document and also the free gold pendent worth Rs. 5000/-

I received loan amount to my sb a/c without my knowledge and without any written documentation showing the charges.. I called customer care and requested for cancellation of loan as it was not as per the agreement.

The bank has not cancelled my loan but instead pre-closed it and levied pre-closure charges. I have raised several complaints with bank regarding this but of no use... they started giving recorded calls and SMS's to me.. I just want to get rid of this.. please let me know if I can raise a complaint to RBI regarding this.

Company: Barclay Credit Card
Country: India

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