BARCLAY FINANCE
Double bounce charges, poor customer service

I have taken a loan from barclay finance loan a/c number (LC011411005655883) one ecs got bounced on 03/04, and i made the payment with bounce charges to an executive on 07/04, and after that ecs again presented in my a/c on 12/04, which result in again debited of bounce charge by my bank, as well as with barclay finance, and also which result in hampering my good will with bank, i complaint about the same to an executive no response, he said there will be no bounce charges as i already made the payment with bounce charges, again then i talk with jeff paul (superviser) he advised me there will be again bounce charges applied on my a/c as there system were down and payment was not updated on account, i asked about his employee id he refused, i asked abt call ref number he refused, i asked him to send the loan track record he advised me i will get in 2 or 3 working days, nothing recived till know, i again calld barclay finance regarding loan track record executive advsd system are down call back tommorow but i will make a note of this you will get it, nothing recieved i called barclay finance again on 05-04 Mohamad Datliwala advsd me that i will get it in 2 working days asked me to call back in evening, i end up with paying double bounce charge with my bank as well as with barclay finance, i dont know how many times i have to call for loan track statement, iam sorry to say that i made a wrong choice by chossing barclay finance

Company: BARCLAY FINANCE
Country: India

  <     >