Barclay Platinum Credit Card
Levying charges even when payment dropped in dropbox before time

Dear Sir,

This is with reference to my Platinum credit card 4339501908722086.

For the payment due on 25th July, I had personally dropped a cheque of Rs.3000 atleast 3 days before the due date at the skypak drop box in Andheri (West) - Mumbai.

However, much to my shock, I get a statement the following month that the payment has been taken up by your office on 29th July and have in turn levied a late payment, Service tax & interest payment charge of Rs.678.87

With respect to the above, we had spoken to the Barclays phone banking personnel in the first week of September and confirmed that the payment was made well before time and hence the charges should not be levied.

We are now shocked to find that instead of reversing the charges, further charges have been levied on the late fees and the total outstanding has been shown as 1163.88.

This is absolutely unacceptable.

Would appreciate if you would reverse the charges immediately and allow us to use the card smoothly. We have been regular Platinum users of Citibank & Deutsche Bank and have never had any track of delay in making payments.

We have always ensured that all our payment are made well before time and in case of Barclays payment too, we have not delayed in dropping the cheque in the drop box.

Thanks in anticipation of your understanding and look forward to your resolution of our complaint

with best regards,

R V Iyenga

Company: Barclay Platinum Credit Card
Country: India
State: Maharashtra
City: Mumbai Suburban

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