Barclays Bank
Credit card payments

Dear Sir,

I am a Barclays bank credit card holder Card number 4339481055585331 exp: 06/11 Name: Kiran Manubhai Patel. Add: 24, Sharda Apts Sahar Road Andheri east Mumbai 400099, Tel number: 9930004736. I discontinued the use of this card for the past 8-10 months. I discontinued as I was not gettiing my credit card statement monthly & it became difficult to keep a track of the same.. I have redistered a complaint for the same with the Barclays customer care atleast twice but no resolution was given. I got fed up & stopped using the card. 6 months go I got a call stating that I owed the Bank INR 2500 I immediately paid the sum & was told by the person sent to collect stating that this was full & final payment & now the card was cancelled. I assumed the same in good faith & inspite of any statement I paid all that was due, now recently for the past one month I have been harrased by the calls stating that I owe them further INR 5000/. My question is if i owed you this money then as a consumer why did I never get the statement for balance owed as a card holder this is banks responsibilty to communicate what the balance is & ensure timely payment from the card Holder. Can someone from the bank ans my question because the customer service is ineffective & I get no results.

1. Why did i not get monthly statements? If you have sent them can I see the courier receipts which shows the acknowledgement of the same by me or any family member.

2. Why suddenly did the bank realize I had so much balance if you claim I have this much to pay to the bank show me the communication that should have been made when I defaulted to pay the payment in the ist or 2nd month.

3. You want me to make the payment of INR 5000/- then what was the last payment that i made of INR 2500/- can i see the receipt & why was I communicated by the associate that this is full & final payment If this is communicatied by your employee why should I be penalized.

Please find resolution to this we are decent people & do not want to be harrowed by bank making unnecessary claims on my time & causing me all this distress.

Please Reply

Thanks & regards

Kiran Patel

Company: Barclays Bank
Country: India
State: Maharashtra
City: Mumbai City

  <     >