Barclays Bank
Credit card harassment

Where should I complain regarding Barclay's harassment. Without my permission, Barclays converted my loan EMI to ECS in the month of November without any prior information as a result I ended up paying double EMI. Again in the month of Feb they preponed the ECS date without any prior intimation as a result ECS got bounced and I was imposed a fine of 500 by Barclays. When I contacted the bank call center executive, she asked me to drop a check for that amount so that I can avoid late payment charges. I did the same and avoided late payment charges. Again in the Month of March, they presented ECS on 5th and got the payment, when I contacted the ECS, she told that as ECS got bounced, they presented it within 15 days, and they will not be presenting the second time in the same month, but to my surprise, they once again presented ECS on 18th March. As a result the money that I had kept for other check clearance got bounced and I had to shell out hefty fines to other banks which Barclays never returned to me. To avoid all this nuisance, I got the ECS facility cancelled and informed the same to Barclays bank, but the bank is presenting ECS everymonth and charging a fine of 500 stating "ECS returned - Bounce charges". How to get rid of this situation. Please help.

Company: Barclays Bank
Country: India
State: Karnataka
City: Bangalore

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