Barclays Bank
Misrepresentation from sales rep

I have sent out to Barclays bank several letters regarding a savings bond that i believe i was misinformed or mislead when this was opened, i have not received any confirmation or call from the bank regarding this matter

I was told on the phone that i would be able to access the money when needed, this is not the case, also three days before this, i was called by someone (a male) from Barclays at home saying it would be necessary for me to look at my accounts, when i asked him what he mente, he said "that's all i can say" this made me uneasy and as a consequence i contacted Barclays to look into my accounts, this is when the lady put forward the bond and i was told that if i put the money into a savings bond i would have access to the money if needed,

I am being told that i can not access the money for 3 years

I need to access the money as soon as possible, i have saved long and hard to have the money available to me when needed, i need my money desperately now

I was even thinking of opening a mortgage or a loan but was advised against this

I have on several occasions called the bank, logged a complaint, and even written two other letters to the bank regarding the money

I would like the money placing in the more for more account as i can access the money as i need it, and when i need it

I have explained on several occasions that i have some difficulties reading or understanding long letters, this is why i always like to see people face to face so that they can explain things if needed, i was told that i would have access to my money if my circumstances changed, my circumstance have changed and i need to access the money ASAP

i have had several sleepless nights, and feel that this is having a strain on my health for the worse

i feel that i have been a victim of a hard sell and let down by the people that i trusted the most

Regards

Company: Barclays Bank
Country: India

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