Barclays Bank Limited
Non delivery of credit card statements and wrong biling and harrassment

I have a credit card with Barclay Bank. My card number ends with 3257 . My name is Amit Ranjan Prasad. I want to state that the bank has been extremely irregular in sending the card statements. I have repeatedly clarified my address at least twice or thrice every month ; however till date i am not in receipt of my credit card statements.

However, through self calling at the customer service, I have been religiously making my payments. Every time, I am having to persist with the bank to waive late fine charges as I am not responsible for making the payment if i don't receive the statement on time.

Another thing which i want to complain about is that I have been droppping cheques at the ATM cum drop box near Sahara Mall, Gurgaon. I have been dropping the cheques since the card was issued to me. However, the cheque has got misplaced thrice from there with the bank being unable to trace the same. It has been extremely hard to convince the bank that they need to set their things in order.

Most ridiculous and unfathomable incident is the latest one wherein I have dropped a cheque of Rs 20, 500/- (Cheque no.104363 from HDFC Bank, Sec 14 Gurgaon) on 04-Feb at ATM cum drop box near Sahara Mall, Gurgaon. I received a call on 18-Feb-11 about non receipt of payment from call center/collection agency. On clarifying that i have dropped the cheque 15 days earlier, i am told that no such ATM cum drop box exists. It is hard to accept this fact when i have been doing so for more than one year at the same drop box and my cheques have been getting cashed by Barclays earlier. Also, the ATM cum drop box is located in the heart of Gurgaon ; however Barclay people (call center/collection agency) seem to be unaware of it and are forcing me to make another payment; lest my case will be referred to Credit Bureau. I have requested them to inform bank to get the cheque from the concerned location; however they have refused to do so and are instead forcing me to make the payment.

This is happening for the third time with me...

Request the concerned authority to look into it ..i am reachable at 09711188254..i am left with no option but to bring it to the notice of credit bureau.

Company: Barclays Bank Limited
Country: India
State: Haryana
City: Gurgaon

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