Barclays Credit Card
Worng information by customer service again and again

Bhavesh Ramachandra Tallur

11 dec

This is a/c #4339 4800 0006 4251 (barclays credit card)

I am very sorry to inform that the customer service team that has been selected is really below expectation infact it can be said very poor

I had problems with the customer service team before 7-8 months, due to which I had to face problems in my cibil reports as well..hence at this point I had decided to clearoff the bill. Hence I had given a call on the 18 nov n asked for the bal..was given the amount of Rs 4750.99 and was wrongly informed to wait till the 9 dec ie my due date so that the amount would be removed throught ECS. But to day being the 11 dec the amout was not removed hence called up the customer service…spoke with the floor supervisor Chandrakant. He informed me the amount that I have to pay is Rs5320.39. when conferming he said that will have to pay this amount and might have recived a wrong information previously and refuced to put any further investigation and said can only be done once some extra charges were acessed into the account.

Previously because of barclays credit card and due to the wrong information taken my cibil was effected and had to face problems when applied for home loan.kindly resolve this matter as the people who want to pay off the bill are also not able to do so because of poor service and lack of professionalism..barclays being such a big bank world wide has such a poor customer service is really difficult to understand

.hope will get response

Thanking you

Company: Barclays Credit Card
Country: India
State: Maharashtra

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