Big Bazzar (Future value Ltd)
Overcharging and Misleading advertisement

Dear Sir,

For last three Saturdays, two page big Bazaar advertisements appear in Major Newspaper in Delhi and may be in all over India For “Major Shopping Festival In all Big Bazaar Stores.”

On 24th April we had gone to Big Bazaar located at Shadara, East Delhi, for purchasing a Window Air conditioner which was to be financed by Future Money. We inquired the price of Window AC Model KWR18AOPLT3S and was told its price is Rs 16000/- and this price was also confirmed by executive of Future Money and accordingly he got disbursal advice (DA) sanctioned for Rs 16000/-.

When we asked for free stabilizer, he refused. Then we showed him the advertisement which appeared in Times Of India dated 23rd April, he consulted his senior and agreed to give the stabilizer but said the cost of AC is Rs 16990/- and not 16000/-. I protested and eventually I was forced to pay for stabilizer as he insisted that cost is Rs 16990/- and not 16000/- and we will be giving you stabilizer Free.

When I got the bill, the computerized bill was showing the cost of AC as Rs 16000/- and Cost of Stabilizer as Rs 990/-. When I pointed out to store keeper he told me that the breakup is shown only for accounting purpose.

The above indicates that Big Bazaar has overcharged and they are giving misleading advertisement and that amounts to cheating.

Therefore I request you to kindly help me resolving my grievances

Yours aggrieved Customer

Gurcharan Singh Mata

Mob: 9313061122

Bill No. 0005850 dt. 24.04.2011 at shadara East Delhi

Company: Big Bazzar (Future value Ltd)
Country: India
State: Delhi
City: East Delhi

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