BIG TV
UNAUTOIRISED DEDUCTION OF AMOUNT

I am a BIG TV Customer. My BIG TV Smart Card No is 200630359515. The monthly subscription is Rs 135/-. I had recharged my smart card for Rs 300 on 14 May 10. From first week of June I was unable to view any channel. I lodged several complaints with BIG TV CUSTOMER CARE in the form of telephone calls and emails. No positive response emerged from BIG TV. They in turn duducted all my balance amount in the smart card. However, they assured me that all the deducted amount will be reverted back into my account in a day or two, provided I should further recharge my account.

I further recharged my account for Rs 200/-. That amount too was deducted. Now I am wasting my time calling the customer care. The Customer Care Executives insisted that, it is the fault of the company and not of theirs.

It is not understood as to why a lackadaisical approach is being taken by BIG TV. The deduction of amount is purely unauthorised and clearly indicates their inability to clarify the complaints of the customer. I am hoping that, all the amount deducted will be reverted back to me by the BIG TV. Else, I should take legal action against theCompany

Company: BIG TV
Country: India
State: Kerala
City: Thiruvananthapuram

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