Reliance Money
Pathetic customer support

Their customer support is PATHETIC to say the least.

They take many weeks to respond and then just respond with a copy pasted automated email that just is of no help whatsoever. Please see below email chain.

18th Jan.

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I registered twice for a demat account. I only got one SMS with two mobile numbers to call.

Neither of them ever pick up the call. I have been trying 3 weeks.

The customer support numbers mentioned for Pune on your website - both of them are always 'switched off'...

3 weeks, i couldnt reach a single customer rep. I wonder what would have happened if I had an account with you and needed urgent help... very scary...

-Vinayak

They reply on 31st Jan

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From: "Customer. Grievance@reliancemoney.co.in"

To: Vinayak Raghuvamshi

Sent: Thursday, January 31 11:37:24 AM

Subject: Re: Non existant customer care

Dear Mr. Raghuvamshi,

This is with reference to your email to Customer support dated December 18.

We request you to specify your query so that appropriate resolution can be provided for the same.

For any further assistance please call us on 3988 6000 or write to us at customer.support@reliancemoney.co.in

I resend message 31st Jan

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Vinayak Raghuvamshi

31/01 11:48 AM

To Customer. Grievance@reliancemoney.co.in

cc

Subject Re: Non existant customer care

I had registered for Demat using your online web application.

I received an SMS from you (567673434) on 1/11/08 with two mobile phone numbers - neither of them ever pick up their phone... (9371069707, 9823601843).

I tried emailing your customer support - no response.

I tried calling customer support number - no response...

Is my query clear?

-Vinayak

They reply on 18th Feb.

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Dear Customer,

This is with reference to your email to Customer support regarding following queries.

Kindly provide us your client ID or user ID so that we can provide you appropriate solution.

For any further assistance please call us on 3988 6000 or write to us at customer.support@reliancemoney.co.in

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I am clearly telling them this is a problem I am facing 'during' registration - where does a client id come into picture at this point. And what about all the information I have sent already?

Stay away from Reliance...

Company: Reliance Money
Country: India

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