SBI Credit Card
Incorrect information provided by customer support!

I had my Credit card disabled, since I failed to make payments on time. I called the Customer Support twice, to check what the procedure is, to activate the card. It was told to me that I have to clear the complete amount and once the payment is received the card will be activated. I made the payment and on receiving, when I called up to get the card activated, they inform me that they cannot activate my card. Instead, they will send me a new card with a new credit card number and that it will take 9 days again, to make this happen.

I had given my credit card number to pay for my Visa processing. Due to this issue, my payment is going to be rejected and the process is going to be delayed... for God knows how long.

The Customer Support not just gave me incorrect information, but was completely unwilling to accept any responsibility. The Supervisor did sound curt and rude instead of trying to help me out.

Company: SBI Credit Card
Country: India

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