BSNL Pre-paid Mobile Service
Unauthorised deduction of money towards Chat Messenger Service

Every fortnight one message comes from BV - OVERSEA (number is not displayed) intimating deduction of Rs.15.00 towards CHAT MESSENGER Service, which iI have never availed.

On complaining the same at BSNL customer care, Bhubaneswar, they want Number from where the message is received. How can one fraud agency deduct amount from a consumer's BSNL A/C without BSNL's knowledge???

The BSNL Customer Care is undone and advise me to activate DND service by sending message to 1909, which system of BSNL does not accept at all. A reply comes, as per instruction of TRAI registration can not be continued withjin 7days. I don't know, when that seven days will be completed.

This harassment I have been facing since last two months. I have personally visited BSNL Customer Care at Bhubaneswar thrice, but all attempts became fruitless. If this continues for another 15 days, I will be bound to stop using BSNL service.

Why such services come to customers with BSNL Sim card, over which BSNL does not have any control???

I need immediate reply from BSNL authorities and Ministry of Telecommunication.

Company: BSNL Pre-paid Mobile Service
Country: India
State: Orissa
City: Khordha

  <     >