CANARA BANK ATM PALLVARAM BRANCH
Money debited from account but not delivered to the person

Business & Finance

Dear Sir/Madam,

This is Pushparaj Karthik, s/o M Pushparaj. My father owns a Debit card with Indian Bank, which is also his salary account. On Thursday (10/03), he tried to withdraw a sum of Rs. 10000 from Indian Bank ATM centre, Pallavaram branch. The transaction got failed and he tried to withdraw the same from CANARA BANK ATM centre, Pallavaram branch. Upon inserting the debit card in the ATM machine, the screen did not show any information regarding the transaction after entering the amount but ejected the card with black screen on the display. He waited for about 1 minute to collect the slip but the slip receipt was also not rolled out. Also, there was no security guard; we are not able to enquire the details.

As neither the cash nor the transaction slip was delivered, he collected the card and returned home. When he tried with other bank ATM he checked the avaialble balance it seems that amount was already debited in CANARA BANK ATM.But the sum of Rs. 10000 which got debited was not yet credited.

Upon complaint to the Indian Bank Manager, he confirmed that the transaction got successful with CANARA BANK ATM and so it was debited. The details as provided by you are as follows:

A/c no: 89007032

Seq no: 871

Date of txn: 10/03

When I tried complaining the matter to CANARA BANK MANAGER (Pallavaram Branch). He did not respond to us properly and arrogantly saying the same reason that the amount was debited which means the transaction is successful. When I asked for the proof of camera he added saying that there is no camera and we do not have security guard also.

Please take proper action about the manager and the bank services for irresponsible answers and poor service.

Please kindly do the needful at the earliest. And Try to give my fathers amount back through Bank.


Company: CANARA BANK ATM PALLVARAM BRANCH
Country: India
State: Tamil Nadu
City: Kanchipuram
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