Cholamandalam DBS Finance Limited
Two Wheeler Loan

The mail is attached for the problem I have faced no body from the company has contacted me. When the company is not ready to serve the customers why I sould visit their office always.

Dear Team,

Some executive has given a call to me and told me that they are some instalment due from my side. He said the manager will revert on this for the same, But nobody has contacted me till date. I have losed my patience. I have already forwarded this mail to the consumer forum and now not ready to pay a single rupee. As per my knowledge not instalments were pending. Further I have not received any statement for the due amount. If sent request you to provide me the courier details or postal details.

Request you to revert on this matter as early as possible.

Regards

Vijay Gupta

& On Wed, 24/3/10, CRMHO-PL wrote:

From: CRMHO-PL

Subject: RE: Two Wheelerl Loan (X2WHMLP00000265667 - SRI VIJAY KUMAR GUPTA)

To: gupta.vijay1@yahoo.in

Date: Wednesday, 24 March, 5:37 AM

Dear Customer,

With reference to your request and as per our telecon, we wish to inform you that currently there is overdue of Rs.2, 769.00 as on date and hereby we request you to remit the same at our branch. We regret for any inconvenience caused to you in this regard.

The address of our Hyderabad Branch is,

CHOLAMANADALAM DBS FINANCE LTD,

3rd Floor, ANK Tower

Raj Bhavan Road, opp HDFC Bank

Somajiguda

Hyderabad - 500 002

PH: 040 - 64554055

Should you require any further assistance please call us at our Toll free Number 1800-425-45-65 or 044 26525601 or write us at customercare@choladbs.murugappa.com.

Thanking you and assuring you of our best services at all times.

Thanks and Regards,

Executive

Customer Relationship Management.

Cholamandalam DBS.

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From: Vijay a Gupta [mailto: gupta.vijay1@yahoo.in]

Sent: Sunday, March 14 4:22 PM

To: Customer Care-CholaDBS

Subject: Important - Poor Customer service at Ameerpet Hyderabad Branch

Dear Team,

I Vijay Kumar Gupta bearing Two Wheeler Loan Account No X2WHMLP00000265667 Feel very bad to write this mail on your service provided at Ameerpet Hyderabad Branch.

I visited Ameerpet Branch of Cholamandalam on 13 March for NOC to make the due payment but no body is available at two wheeler service counter. When I enquired with security guard about the concern person he replied that the person Mr Srinivas went for tea. I waited for one & half hour and one again asked the guard about the person he replied that he is on leave. I am confused whether srinivas went for a tea or he is on leave. Then I asked him that I want to meet a Manager of that branch, security guard replied that the manager is on leave. I asked who is the next person to escalate the same. I tried to lodge a complaint on toll free number they have lifted the call but suggested me to write the this mail.

Further I requested to provide me a contact number of manager but nobody has provided me any number. Further there is no escalation matrix available in the office. If the manager is not available then you cannot stop all the operations at branch. I cannot take a leave every week and cannot visit

This problem is not only faced by me but by all the persons visited the office on that day.

I have a list of six persons who have faced the same problem on the same day.

For your confirmation please contact other customer who has faced the same problem on same day.

Customer name: Haranadh

Loan No ; XZWHMLP00000174627

Phone No:9985466602

Further I required a revert on action taken against Mr Haranadh & Mr Srinivas and request you to resolve my problem immediately else the same mail will be forwarded to the consumer forum and will be printed in Newspapers.

Thanks & Regards

Vijay Gupta

Ph;9000170456

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Company: Cholamandalam DBS Finance Limited
Country: India
State: Andhra Pradesh
City: Hyderabad

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