Citibank
(not so) "valued Citibank customer"

I must agree with other reports of the lack of response from executives at Citi. I received a mailing that given today's technologies, was unbelievable. First the letter was addressed to Sample A. Sample, 123 Any Street... The salutation of Dear Sample A. Sample was crossed out and my name handwritten above. It was personalized at the top (again handwritten) with "this is an awesome offer that you qualify for..." Even that was in error inasmuch as the envelope was postmarked several days after the offer ended.

A month ago I emailed the SVP whose name appeared in the signature line of the letter with scanned copies of the document and envelope. Someone read it per the Outlook receipt, but still not one word from her or anyone else from Citi regarding this error.

Seriously considering closing my "valued" account.

Company: Citibank
Country: India

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