Citi Bank
Citibank Credit Card Loan

Hello,

I had taken 4lac loan with 1yr term based on my card from Citi bank. I paid 5EMI and since i was getting married i asked the Bank to rebook the loan. Since i delayed to respond to them initially due to personal work, one EMI got generated while sending then confirmation.By the time they rebooked the loan another EMI also got generated causing 75k outstanding on my card. They rebooked the loan for balance amount. Now they say that they cannot rebook the outstanding amount into loan.

One of their executive connected me to thier head office in chennai and they asked me whats the problem. I explained them what all happened. They told me that they will get back to me in 3 days of time and they never did and my outstanding getting increases day by day due to interest.

Finally they gave me an EMI option and asked me to confirm it, which i did on the same day i got mail. They again sent me mail that i will recieve hard copy of structured payment and i need to send duly signed copy to the address provided. I am waiting since november and the hard copy never reached me inturn till now.

I have faced a comepletely horrible harrassment from the bank since 3-4 months and i have still not solution.

Now they say :-

"We would like to reiterate that the billing for the month of November has already happened, hence the amount of the structured repayment plan of Rs. XXXX stands no more valid."

I have mails of every discussion and also documented each talks i had with citibank representatives.

Please help me how should i proceed.

Thanks and Rgds,

Pradeep

This moved 2-3months since they are very slow to respond.

Company: Citi Bank
Country: India

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