Citi Bank
Charging wrong overdue amount

I paid all my dues on my credit cards and sqared off my loans. In 2004 i paid Rs.40400/-through cheque of loan however the bank instead of utilising that amount to sqare off my loans adjusted aganst the new insurance policy, which i did not receive till date.i am explaining them this since 2004 but not a single communication from them, but i get bills after adding interest and penalties to the said amount. Top of that they put my name in CIBIL becuuse of which i could not get new loan.i have all the documents regarding it.i have mailed, registered A.D.has been sent, visited their collection department but of no use. Every time i narrate them story and the answer i get is "we will look into the matter"i am so frustrated that i have stopped communicating them.but i really want that my name should be removed from CIBIL as its not my fault.the bank is unnecesarily damaging my credt rating.

Company: Citi Bank
Country: India

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