Citibank
Information on raised minimum account balance not conveyed

Hello Sir/Madam,

I have been using a citibank savings account for past 5 years. Recently when I checked my account statement, I noticed that the bank has been debiting 250/- Rs monthly starting from November 09. When I called them up, I was told that this is because I did not maintain the minimum balance of 25, 000/-Rs. When I opened the personal account, it had a minimum balance restriction of 10, 000/- Rs. In November, 09 they increased that to 25, 000/- without sending any formal letter/phone call or exclusive email to me on this subject. On calling up the customer care they informed that they had included a note at the bottom of my account statement in July, 09 by email..

Increasing the minimum balance from 10, 000 to 2500/-, according to me is a very drastic change which I ought to have been informed by the bank, either by phone/letter or even a email with a proper subject and exclusively for this topic. Putting a note of it at the bottom of a regular account statement and sending that statement by mail is a serious flaw in the way the bank communicates information to its customers. Though it over 500/- Rs that I lost, . I feel that I have been cheated by the bank. Is it possible for me to get a refund for this amount and if not, at least can the bank be informed from a govt: source that it needs to look into these issues carefully at least the next time.

Company: Citibank
Country: India

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