Citi Bank
Cheque deposited into my account was not accepted

My first name is SANTOSH, middle name is BABU, and surname/last name is BATTINI.

I have my salary account with CITI Bank, At the time of opening the account, I have quoted all the three names in the account opening application form.

My employer has deposited a cheque, with name SANTOSH BATTINI.

But this cheque was returned to me with reason, NAME DIFFER.

My statement is, on what basis my cheque is returned? why it is not accepted?

when i spoke with phone banking, they said, my account is with name SANTOSH BABU. since the cheque favoring differs from account name, it was not accepted.

Am not satisfied with their clarification. It is their system/records, they can maintain any name in their records.

When i have communicated my last name BATTINI also, they must accept cheque with name SANTOSH BATTINI, as there cannot be two name for a single account.

Moreover, Banker has not quoted in any document that, cheques with first name and middle name only will be accepted.

Need help.

Company: Citi Bank
Country: India
State: Andhra Pradesh
City: Hyderabad

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