Citibank
Amount Cr. to Citi Bank Credit Card account via 'Refund' but not accepted as payment!

Angy
08-25-2010
160

Hi,

I am using a Citi Bank Gold Credit Card and had an outstanding balance of Rs.4085.53 for the statement generated on 23/07, due to be paid by 09/08. Now, I received a refund from Make My Trip for an amount of Rs.4285 on 26/07, thus a credit was made to my account for an amount greater than the due amount and before the due date. Now, I reckoned that this would be considered as a payment by Citi Bank and thus I do not need to pay any further amount for that period. However, I was shocked to see than in the current month's statement, the amount due (Rs.4085.53) has been mentioned as unpaid and heavy charges and interest has been levied for non-payment of due charges. I called up CitiBank Call Center and they told me that the credit due to refund is not considered as payment and thus the interest and non-payment charges have been levied.

Now, the fact is that nowhere in the terms and conditions its mentioned that a refund (this refund was also for an amount which was spend in the previous month itself) would not be considered as payment. Also, the fact is that CitiBank has received the money in their account 'before' the due date, so why was it not considered as payment resulting in such heavy charges being levied.

Please help me to understand whether this amount levied is valid under the law specially since the terms and conditions of the card do not mention anything in this regard, and so taking the facts into account, a credit was made against my name by Make My Trip for an amount which was greater than the amount due and was made before the due date.

Regards,

Angad Nagpal