Citibank
Ate of home loan

I availed a Citi Home Loan and had asked for a downward revision of the rates by 1% as they were charging me higher than comparable loans to other customers. They agreed orally to reduce it provisionally by 0.5% and also said they will send a letter to that effect. He also promised a 0.75% reduction in writing.

Two weeks later another rep called me for a rate hike of 1.75%!! Several Citi / TCS e-serve employees called me over the last 3 or 4 weeks asking for confirmation to increase the EMI. I have asked for a foreclosure and they are still calling me for increasing the EMI. Is there not a review mechanism. RM, M, SM and many more designations have spoken to me without understanding the real issue.

Its time i got Citi out of my life.

Company: Citibank
Country: India
State: Tamil Nadu
City: Chennai

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