Citibank Credit Card
Credit Card Frauds

I have a Credit Card of Citibank since January which was issued to me when I was in Delhi. I have also the Internet and Telephone banking facility on this card. Now I am in Arunachal Pradesh since December. Here I have joined NIC (Department of Information Technology, Ministry of Communication and IT, Govt. of India) as Scientific Officer. So I changed my personal details of credit card accordingly using Internet Banking.

All the transactions of Credit Card with Citibank was going well before 06 December but on this date when I logged in on my Credit Card Internet Banking account, I found an unbilled amount of Rs. 6250.00 as of “PERSONAL DRAFT CHARGE” . I also looked my Contact Details where I found Email-ID and Address was not belonging to me. Immediately I corrected my Contact Details and called the Citibank Customer Care. I asked about above mentioned unbilled amount, which transaction was actually not done by me. The Tele-Caller said that, amount for “PERSONAL DRAFT CHARGE” as of Rs. 6250.00 is the processing charge for issuing of draft for a loan. I was shocked to know the same and informed him/her that I have never raised any request for such loans. I also informed about the wrong Email-ID and Address which was not belonging to me. Then the Tele-Caller asked me about the leakage of my personal details, which I have never shared with anyone. After that the Tele-Caller blocked my Credit Card and suggested me to block my Internet Banking. I blocked my Internet Banking instantly. After 2 days later I got a call from investigation team from where I knew a loan of Rs. 2, 50, 000.00 (Two Lakhs Fifty Thousand) has been issued on behalf of my Credit Card. I strongly denied for that and later I informed this matter in local Police Station. The matter is still under the investigation of Citibank.

Now, I am undergoing a lot of mental harassments due to such a fraud instance with me. I have never requested to Citibank for any kind of loan and change of personal details.

So, please help me to resolve this issue.

Company: Citibank Credit Card
Country: India
State: Arunachal Pradesh

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