Citibank Credit Card
Frequent change of billing cycle and delayed dispatch of bills

Hi,

This is with reference to the series of incidents that is going on with Citibank for the past few months. My complaint is that Citibank credit cards has been changing the billing cycle without informing the customer. Apart from that their delivery of hard copy of the bill is also very much delayed, usually reaching me after the mentioned due date.

Effect of the above mentioned activities by Citibank has been disastrous on me. Frequent change in billing cycle means frequent change in bill payment due date, and failure to pay the same would result in huge fines. Since their bill statement also is reaching me late, i've ended up paying the fine for the second time.

On inquiring with their customer care, i was told that the change in billing cycle will reflect only in the next month bill, and there will not be any intimation to pay before the due date.

Wonder why the billing cycle is frequently changed by the bank, even if they do, don't they have any ethical values so as to inform the customer about the same and help him from saving the fine amount? Or is this the best way by which the bank can make money, if so, government should seriously look into this matter and provide strict guidelines to ensure such malpractice is not done by any of the banks...

Hope I'm not the only person being affected by Citibank, please support my cause and may other customers also be saved from such fraudulent practices by the bank

Company: Citibank Credit Card
Country: India
State: Kerala

  <     >