Citibank India
Monthly service charges deducted by changing the minimum balance policy without notice

Hi,

I was charged a service charge of Rs 250 every month for not mainitaing the minimum balance according to the new policy of the bank. Bank had earlier communicated that I should maintain a mim balance of 5000 in my account which I always did. Bank had changed this mimimum balance amount from 5000 to 10000 and then to 25000 which was not communicated to me by the bank. Now, they are not willing to refund the service charges to me.

This is looting customers amount by making policy changes and not informing about it to customers.

Vivek

Company: Citibank India
Country: India

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