Citibank India
Extremely Poor NRI sErvice

I have two Non Resident accounts with CITIBANK India. I have online access to both accounts for many years. In early I discovered that I have access to only one of my accounts and not both. So I called their Nehru Place, New Delhi branch from oversees (011-498-12951) and they promised me that this problem will be resolved very soon and actually happened because of some system changes. NOTHING HAPPENED FOR SEVERAL MONTHS. On my return to India, I followed up on this issue. I must have called at least 15 times just in last 30 days (1-800-226-747) and each time I was promised that a senior NR officer will call me to resolve the problem. In addition, they asked me to send a signed letter to their NR office in Chennai (Citibank NA Mail Room #2 Club House Road Chennai 600002) which I did and the letter was delivered by courier on 12/7. But still only promises over the phone when I called to follow up and no resolution! It seems like Citibank India has suddenly regressed into an African Bank! I will advise all Non Resident Indians against opening any new account with them. The local Indian Banks are providing much better services. Citibank India should be renamed Citibank Timbukto!!! They quite fit the Hindi idiom, "Uchi Dukan, Phike Pakwan" (The shop is hi-fi but the sweets they sell have no taste)!

Company: Citibank India
Country: India

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