Citi Financial
UNNECESSARY CHARGES AND INCOMPETENT BEHAVIOUR

KINDLY CHECK THE EMAIL CONTENT BELOW -

THESE CITIFINANCIAL PEOPLE ARE SUCH IRRESPONSIBLE & IRRITATING!

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Dear Citifinancial Head

011-44002284 - this no.is not working. nobody ever picks up this phone.

Mr Paritosh - This person never responds correctly and disaapears for days inbetween.

No letter of closing the loan has been recieved till now.

Is there any responsible person in Citi finacial, this has been my repetitive plea, who can handle the case and close it asap.

Thanks

BR

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On Thu, Jul 15 at 7:32 PM, We Care wrote:

Dear Mr. Chopra,

This is in reference to your mail regarding your Home Loan relationship with CitiFinancial wherein you have raised concerns on the pre-closure of your loan account.

In this regard, we understand that our branch official has already spoken to you and has provided you with the requisite information regarding the preclosure of your loan account. Incase of any other doubts or service required, we request you to get in touch with our Collection Manager, Mr. Pritosh Airee at 011-44002284, and help us to resolve your query at the earliest. Further, we express our regret towards our inability to act upon your request regarding waiver on the interest in your loan account.

Mr. Chopra, we hope the above actions have addressed your grievances to your fullest satisfaction. Further, we would like to mention that CitiFinancial is committed to setting service standards which are completely aligned to surpassing our customers’ expectations. It is our endeavor to effectively listen to our customers, ensure prompt support to address their grievances and provide them exceptional customer experience. If our interface left you with an impression to the contrary, we express our regrets and hope our future interaction will fully restore your confidence in our services.

Alternatively, you may contact us through any of the channels mentioned below. Also, kindly quote the aforesaid Loan Account Number in all your future correspondence with us.

Assuring you of our best service always.

Thanking you

Customer Service & Quality

CitiFinancial Consumer Finance India Ltd.

E-mail us at: wecare@afsindia.com

Write to us at: CitiFinancial Customer Care, Post Box No.-3548

Call us at: 011-39001111*. MTNL and BSNL users can reach us at our toll free number 1-800-119-949

Visit us at www.citifinancial.co.in

Fax us at : 011-44002380

*Landlines from Delhi: Dial direct number; from outside Delhi: Prefix 011

*Reliance Mobile: Prefix your respective city code; Other Mobiles: Prefix 011

*From locations outside Delhi/Non Reliance users: Charges applicable

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From: Deepak Chopra [mailto: deepak.chopra80@gmail.com]

Sent: Tuesday, July 13 10:03 PM

To: We Care

Subject: Re: Loan Account Number 2224179

Dear Sir/ Madam

Lalit Sardana is not at all a responsible executive. He has been mishandeling the case from too long now. Lalit is use to make fake promises and commitments. We would not like to discuss anything with Mr Lalit anymore. Kindly hand over this case to some other responsible executive.

Moreover after previous mail to 'we care' mail Mr Paritosh visited on 9th july and promised pre-closure asap and said he will be back in couple of days with final settlement statement. But Mr Paritosh also disappeared after that.

Is there some kind of nexus of Mr Lalit in Citifinancial? So much Big that people like Paritosh are also removed and nobody else can handle the case except Mr Lalit? Is Mr Lalit the final authority of Citi financial?

IS THERE ANY SENIOR AUTHORITY AWAKE IN CITIFINANCIAL? IF YES THAN WHY MR LALIT IS BEING AUTHORISED TO HARAS THE CLIENTS? IS HE THE ONLY EMPLOYEE OF CITI FINANCIAL... DOESN'T CITI FINANCIAL HAS ANY EMPLOYEE OTHER THAN MR LALIT

We would not like to go to Court of Law, RBI or Consumer Forum and waste ours as well as your precious time. It will be better if case is handeled responsibily from your end by some responsible official.

Awaiting Rejoinder

Thanks

Best Regards

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Dear Mr. Chopra,

This is in reference to your mail regarding your Home Loan relationship with CitiFinancial wherein you have raised concerns on the pre-closure of your loan account.

In this regard, we understand that our branch official has already spoken to you and has provided you with the requisite information regarding the preclosure of your loan account. Incase of any other doubts or service required, we request you to get in touch with our branch official, Mr. Lalit Sardana, at the below mentioned address and help us to resolve your query at the earliest

CitiFinancial Consumer Finance India Ltd.

21, LSC Push Vihar

New Delhi - 110062

Mr. Chopra, we hope the above actions have addressed your grievances to your fullest satisfaction. Further, we would like to mention that CitiFinancial is committed to setting service standards which are completely aligned to surpassing our customers’ expectations. It is our endeavor to effectively listen to our customers, ensure prompt support to address their grievances and provide them exceptional customer experience. If our interface left you with an impression to the contrary, we express our regrets and hope our future interaction will fully restore your confidence in our services.

Alternatively, you may contact us through any of the channels mentioned below. Also, kindly quote the aforesaid Loan Account Number in all your future correspondence with us.

Assuring you of our best service always.

Thanking you

Customer Service & Quality

CitiFinancial Consumer Finance India Ltd.

E-mail us at: wecare@afsindia.com

Write to us at: CitiFinancial Customer Care, Post Box No.-3548

Call us at: 011-39001111*. MTNL and BSNL users can reach us at our toll free

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Dear Sir/ Madam

I want to immediately pre-close my loan 2224179.

Behavior of collection officer is not at all satisfactory. As he makes false commitments every time due to which my reputation and C Bill status is being sabotaged continually.

Please refer to various request numbers - 09/11/09, 28/06/10, 18/06/10, 29/06/10 registered through various telecon calls.

As per disbursement given at the time of sanction, outstanding on 05/04/10 reflects as - 2, 44, 188.42/-

but somehow current statement reflects the outstanding as on 05/03/10 as - 2, 74, 019.38/-

& after that 5th April Emi has already been paid.

Total outstanding balance is not clear at all.

I would request you to kindly waive off any extra charges levied on my account and INFORM ME ABOUT THE FINAL PAYABLE AMOUNT IMMEDIATELY.

Please close this issue asap, payment is absolutely ready with me.

I want this issue to be handled by some professional responsible person if any left in your organisation.

Awaiting Rejoinder

Thanks

Best Regards

Company: Citi Financial
Country: India
State: Delhi
City: West Delhi

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