Citifinancial consumer finance india ltd
Fraud- Change in loan Agreement on Pre Closure Charges

Loan A/C No 15276791

Loan Amount 1.7 Lac.

Subject: Unilateral change in the Loan Agreement!

Sir,

This is inform you that I have taken a PL for the said amount from your Panchkula Branch in June & have paid about 25 EMI's without any hic ups (Bouncing etc.), when I took this loan I got a loan scheduler & a Loan Agreement Copy which has further information on disbursement amount, Rate of Interest, bouncing charges etc... it also has a table on Pre Payment Charges with Months on books segregation... which reads like this >0612 18 months 0 %...However to my surprise when i called customer care sometime in may this year they told me that pre closure charges are @ 4 %, with reference to loan agreement they advised me to find that document & visit the issuing branch.

On this Monday i.e. 19th July when visited the branch the concerned Mr Ravinder Zakhmi informed me that this loan agreement does not hold good as same has been changed and somewhere in the fine print of T&C it is mentioned that same can be revised by the bank... My plea is that even if the bank has a discretion to update the AGREEMENT which is ideally b/w 2 parties isn't it imperative for bank to at least inform the customer about the change/decision taken by the bank... No intimation written or phone call has been shared with me.

Would request you to hour your own document & waive off the Pre closure charges on the out stand of aprox 98, 000 /-.

Looking for an early & favorable response.

Thanking You

Yours Truly,

Sushant Banga

09210918053

Company: Citifinancial consumer finance india ltd
Country: India
State: Haryana
City: Panchkula

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