Citifnancial Serives
Abusive & Harrassment by the Collection exectuive

Dear Sir/Madam, myself Mr. Shiva Prakash am an resident of Bangalore. I am writing this complaint of abusing & harrassment over the phone by Ms. Shivalika from Delhi branch for collection of payment. My wife Mrs. N.J. Lakshmi had taken a personal loan ref nbr:-15377938 before her marriage to me during 2007. She was having salary account in HDFC until she got married to me in the year 2009. After marriage every month her father used to pay the EMI by cash to the collection executive who would go to their house in Vaishali sector. Later from 2011 my wife clearly told the customer care or collection person that we will be making the payment in Bangalore, as nobody else is there in Delhi. Once I personally went to Citifinancial office in Bangalore and paid the payment of my wife's loan emi. Later I asked them to send the collection executive to come and collect the emi everymonth from me at my office. And they did it for next two months. But afterwards from march inspite of me requesting them and guiding them the location they never came to collect the payment from us. During May I was waiting with the emi amount for the executive who had taken the land mark from me, but he too never turned up. Now who is at fault???

from past last month a female named Ms. Shivalika from Delhi branch is calling my family members, that is my father-in-law, my wife and she is abusing them un-necessarily and threatening them. She is questioning my wife "who asked you to go to Bangalore after marriage"?? why did you take loan?? she is saying that we have run from Delhi after taking loan... She making false allegations against my family members with such words... she is talking in high-raise volume and to the peak of her voice..Today I called her and spoke very softly mentioning her that the way she is talking to myfamily members is not correct and that I have already informed the Bangalore branch to collect the emi every month on 10th..For this Ms. Shivalika is shouting at me again saying who asked me to go to Bangalore?? She started to threaten that she will inform bangalore branch not to collect the emi and she will make me to go to delhi to pay the emi..She then started abuse me with filthy language and kept on shouting, so I just hanged the phone... Now as a tax paying citizen of India wish to know from the government and public, is it the way a customer will be treated if he/she misses to pay the emi one or two months due to circumstances and by intentional motive??...who has given this bloody ruthless, characterless brainless female, arrogant Ms. Shivalika to traumatize us jst for the fault of their bank staffs not collecting the payment from our door step?? If we default we are blacklisted for whole life to take any other loan from any other banks... but what is the punishment for such females who behave worst than mad animals with the customers... she doesnt even know how to talk to the client... why is bank recruting such people and spoiling their reputation?? Now me and my entire family are so much traumitized with mental harrassment, dont know how to over come this..if something happens to us the entire responsibility will be this female Ms. Shivalika from citifinancial - delhi branch. Her number is 91-9911766792... please god help us from such disrespect.

Company: Citifnancial Serives
Country: India
State: Karnataka

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