Clubleisure
Ivr fraud

I have received few phone calls from 011409580049 and 011409580045 on 23.12.11, for the offers provided to the sbi card privilege customers on free or cost and ask my card number other details for verification as a regular rotten and get one time pass word also. After completion of the conversation process I have received a message that a transaction of rs 5509. Has been made from my sbi credit card account. Immediately I dialed to customer care and report the same to the representative mrs. Mohanapriya (complaint no.(010358001956) and she informed me the transaction will be canceled with in 7 days and also given the phone no.8130288800 of the fraud merchant. I have dialed to the phone number and the net result was the phone number is not in use. I have not yet received any goods cte from the fraud merchant.

Now on 12.01.12 I have received the sbi card monthly statement for december -11. The dispute amount was debited in my account. Again I requested to sbi customer care representative mr prasanna on 12.01.12 to cancel the above fraud and cheated transaction. I have submitted the required details to the customer care by regd. Post and emails. The fraod amount and the fine charges had not reverted from my sbi card a/C till date. Pl advise me how to take action against the culprit.

Company: Clubleisure
Country: India
State: Tamil Nadu
City: Coimbatore

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