LIC ENDOWNMENT PLUS POLICY
NON RECEIPT OF POLICY BOND- AND NON REPLY FOR MY COMPLAINT THEREON

My complaint (appended below) is yet to get redressed. Absolutely no reply even acknowledgment from the Pattukkottai Branch for the queries raised by me.

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On solicitation of one of your officials/Agent I submitted the proposal for ENDOWMENT PLUS POLICY for Rs.150000/- (Rupees one lakh fifty thousand only) during the last week of December with all the documents as advised by the Agent/your officials of your Pattukottai Branch.

I have received the first premium receipt on 22.12.2010. The policy Number was mentioned in the receipt as 756698107.

I waited for a month and informed your officials about non receipt of Policy document. I was informed that the Policy is ready and will be dispatched soon. I had made several calls to get the stereo type reply from your office.

Hence I preferred to lodge complaint through your Portal (complaint NO. 323586) regarding non receipt of Policy documents. Pat came the reply that I have not submitted the Income proof, hence the proposal is pending and a letter to this effect is sent to me on 18.3.2011. (I am yet to receive the letter).

I this connection I raised few queries and sought clarification regarding

(1) Why this mandatory requirement was not informed to me while I submitted the proposal?

(2) Why the corporation took about 3 months to inform about the deficiency/inadequacy of the documents submitted by the proposer that too after the customer lodged a complaint?

(3) Even If I assume that the documents submitted by me are inadequate and my proposal is pending for want of salary certificate, why your officials/agent keep on informing me that the policy is ready and will be handed over to me in person/by post?

(4) What is the normal time taken by the corporation to inform to the proposer, about the deficiency/inadequacy of the documents submitted with the proposal?

(5) Whether this norm is followed in my case? If not Why?

(6) When the 15 days look in period starts?

The reply given to my complaint No. 323586 failed to clarify my points.

I request you to reply me at the earliest. In this connection, I have to inform you that I reserve my right to withdraw from the proposal without any cost and with interest at 12%p.a., to me and also to claim adequate compensation for the mental agony suffered by me for the past 3 months in this regard.

I look forward for an early reply.

Thanking you,

Yours sincerely,

K.RAMASWAMY

F-1 RANGA FLATS, RAMANI NAGR II STREET, THANJAVUR 613 007

MoBiLe: 9445401752

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LIC STILL THINKS... THEY ARE MONOPOLY???

Company: LIC ENDOWNMENT PLUS POLICY
Country: India

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