ICICI Credit cards
Harrasment by charging late fees

I'm just copy pasting the email I wrote to ICICI customer care

I’m not sure whom to address this to as you customer service person from Thane (Kundan Kumar) refused to provide any name.

I called your customer care number Bangalore – 41131877. Though I called the Bangalore number your customer service guy claimed that he is from Mumbai (Thane) which I think is a lie.

I was clearly communicating to him that I had dropped my payment on 7th April 08 (of Rs. 2850) at the Skypak Dropbox at JP Nagar. I wanted to understand why I was charged late fees. He was not even listening to me and continued to tell me that the payment was received on 19th April. I tried to tell him that it is not my fault and he should be checking with Skypak. He was completely insensitive to what I was trying to convey. When I realized it was hopeless to talk to him I asked him to provide me his manager’s name and number. He refused to do that and continued to repeat the same thing.

Let me put across my case:

The payment due date was 10th or 11th of April 08

I dropped a cheque of Rs. 2850 (the complete due amount) at the JP Nagar Skypak drop box on 7th April 08.

I receive this month’s statement for Rs. 7814.64 which included Rs. 350 as late charges. All the above issue happened which I called for a clarification for the late fees.

I have paid Rs. 7465 only and will not pay the late fees as it is not my fault. The cheque number for this payment is 570478 (ING Vysya bank – MG road branch).

I DO NOT WISH TO CONTINUE WITH THIS CARD ANYMORE. I HOPE YOU TAKE APPROPRIATE ACTION AGAINST THIS CUSTOMER CARE EXECUTIVE (KUNDAN KUMAR) WHO NOT ONLY MISBEHAVED BUT ALSO LIED THAT HE WAS FROM THANE (I HAD DIALLED YOUR BANGALORE NUMBER).

I’M MARKING THIS TO THE CONSUMER COMPLAINTS FORUM ON CREDIT CARDS HARRASMENT CELL.

Company: ICICI Credit cards
Country: India

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