Credit Card
Payment Issue

I have swiped from HDFC credit card no. 434677200701149 for RS. 25000 and i was paying my dues on time but for last one year i m cheated by HDFC collection Dept. before 8 months one of your executive (Jayesh) called me for due and he was taking minimum amount from me every month and i was asking him for statement but he was neglecting i have called customer care for this but no response i was asking jayesh that take that amount which will get deducted from my outstanding but he was taking only interest i think so, i have all Receipt, once he sent me a Statment that too Xeroz of same copy which was nothing in that after that i called him but he used abusive langauge to me and my mother when i was not at home and one of his executive named Mhatre he gave me Bad words and after that he stop calling me i than for 1 or 2 month not paid my dues because no call from HDFC executive or no statment.

After wards from Chandivli Branch Mumbai Mr. Sanjay called me and i did my settlement for Rs.20800 for six months per month 3800 but i was unable to pay whole amount of 3800 because my mother is very serious so i told SANJAY that i will half the amount n at last month i will clear my settlement amount so every month from October Sanjay was sending his executive for collection i was paying 1500 ot 1750 every month. March was my last month for settlement.

On march 28th i called SANJAY for paymnet he told me to pay 1500 this month and all remaining amont of settlement next that is on May. He told me after paying 1500 i will extend your settlement period for next 1 or 2 month and your salary will not go on hold i told him i will clear my remaining next that is on May

I have a salaried account of HDFC my paymnet was debited on 31st march and i have withdraw some amount but on 5th April my salaried was on HOLD without any noticed i was calling SANJAY but he was not picking up my phone everyday i tried 100 times then i visted VASHI branch on 7th April then i called from there to Credit card Dept they requested my complaint n told that after 2 days you will get a call from executive than you can solve your queries, i got a call from HDFC DEBT Dept from MR Sachin and i ask him why my salary was on hold, than he told me that because your settlement is ended on March your settlement letter is voided (cancelled) but i told SACHIN that SANJAY told me that he extended my Settlement period for next that is MAY and SACHIN is now saying my outstanding is of RS.29000 i was shocked to hear that i called SANJAY from different that is from my cousin brother mobile no. than he picked up my phone i told SANJAY that my salary is on hold and now HDFC Bank is saying my outstanding is RS. 29000, but SANJAY told me that no you pay just RS.5000 this month till 30th April your settlement is Finished, i told SANJAY 10 times after calling again to HDFC Debt DEPT that they are saying your settlement has been cancelled but SANJAY is still saying yesterday i called him that pay remaining settlement amount i.e. Rs. 5000/- I told SANJAY you have promised me that your settlement is extended than why my salary is gone on HOLD but wht he replied that i don't know it is from Chennai branch how can he say that he don't know it was his duty to say after MARCH your Settlement is cancelled as i was not paying whole amount of RS. 3800 but he said that pay Rs. 1500 this month and rest on April 30th.

That means he has cheated me Till now i have paid Rs. 10100 my salary whis is on hold of RS. 6300 that means total i have paid Rs. 16400 remaining amount of settlement is RS. 4400 I have a receipt of RS 10100 that too 4 of them from different stamp on it and rest is from different financial services but collection is done from one Agency that SANJAY was calling from, sometimes SANJAy was sending his executive to my resident address for collection and at home only my Old Mother and Father is there i was calling home and was saying HDFC executive is coming give so much amount, I was trusting SANJAY and he has cheated me.

For last 1 Year i am so fustrated mentally by HDFC executive collection that i am unable to have FOOD, Sleep i am very much tense as my Mother is not feeling well and now my Salary is on Hold i have no money to take Medicine to my Mother She is Suffering from BP, Heart problem.

You think from my side that how much i have been tortured by HDFC executive.

Please look into this matter very URGENT i am not going to pay RS.29000 as i am paying every month. I will pay only remaining amount that is RS. 5000 or some RS. 4400.

And Please don't put my Salary on HOLD in future i am ready to pay remaing settlement amount.

Please look into this matter

Yesterday i called SANJAY and told i will pay RS. 5000 or RS. 4400 in cash but i want Last letter that you have cleared all your outstanding and SANJAY told that i will give you letter.

Please look into this matter very URGENT other wise i am going to CONSUMER Court as i have all Receipt and how much torturteness face from HDFC Collection DEPT.

I am sending this copy to Consumer Forum and keeping one copy with me.

Thanks.

Awaiting for favourable reply

Company: Credit Card
Country: India

  <     >