ICICI Bank
Pathetic customer service

I had applied for a loan of Rs. 50000 at the Personal Loans department, Begumpet, Hyderabad to a loan officer named Sai Prasad. I submitted 3 months salary slip, address proof and ID proof for the same. I have a steady job with a leading software company and earn a good monthly income. As I am not a resident of Hyderabad, I asked my father's family friend to submit his papers as co-applicant. At his old age, he went to the nearest ICICI bank and deposited all his papers, because the bank refused to send anybody to collect the papers.

Sai Prasad was highly inefficient in processing the loan. He would answer one out of fifteen calls and gave misleading information every time I made a call to find out about the loan status. He promised me that the amount would be credited in my account last Sunday. Whenever I called, he would ignore my calls and traumatize me. I finally asked him to cancel my loan if he cannot give me appropriate updates. So he went ahead and canceled the loan.

I got a mail from the bank stating that I have failed the internal screening requirements and therefore my loan has been rejected. They cannot prove to me in what way I am ineligible for the loan. I will shortly be closing my account with ICICI and I also advise all of you to stay away from the bank.

As for Mr. Sai Prasad, I am sure the bank is proud of having such an exceptional person who will retain more customers by his great client-servicing skills and friendly attitude.

Company: ICICI Bank
Country: India
Site: www.icicibank.com

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